Little attention has been given to the way in which
usability results— the actual categorization and measurement of the problems
discovered through an array of usability evaluations— are communicated. Common
practice indicates that most usability practitioners organize the usability
results they identify by (1) category or attribute of a problem and (2)
severity. Unfortunately, there is little agreement among practitioners on which
list of categories is the most comprehensive and which severity scale is the
most appropriate. The most common response, of course, remains “it depends.”
Effectively Communicating Usability Problems
November 8, 2011 by
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